• IT technicians must have specific skills.computer chip image by Mograph from Fotolia.com
  
  Computer operators enjoy the convenience and powerful functions provided by their machines. However, users often fail to realize how dependent they have grown on the technology until an issue arises. This merits a call to an Information Technology support person. IT professionals use their expertise to provide computer users with assistance when issues with their computer need attending to.
  
  

Communication Skills

• According to Careers.StateUniversity.com, interpersonal skills have a place in the list of necessary skills for IT technicians. For instance, these professionals often have the task of purchasing computer-related products for their company. This entails researching the benefits and drawbacks of potential vendors, comparing prices and service contracts.
  
  IT staff often must communicate with company employees lacking technical knowledge about issues related to the company's information technology needs.
  
  

Troubleshooting

• CobolHacker.com tells visitors to their website that working as an IT support professional requires having the ability to evaluate computer issues of users. This requires a significant knowledge of the various aspects of the workings of computer technologies.
  
  Computer technicians must have knowledge of both hardware and software products in order to properly service their charges. With the ever-changing nature of electronics, the task of staying up to date in this field allows these skilled workers to help computer operators in need.
  
  These tasks include the skill to change or add hardware components, such as sound cards or RAM chips. Additionally, software products require regular updates of patches and product upgrades. These tasks usually require a computer professional to assure proper completion.
  
  Computer technicians working within an organization also have the responsibility of creating a backup system for the company's valuable data in case of a catastrophic event that damages the computer systems, resulting in information loss.
  
  

Computer Networks

• Computer networks connect groups of machines together, allowing users to share data, programs and peripheral devices, such as printers. Networks exist even within small businesses. Computer technicians must comprehend the workings of system networks. In new businesses, or businesses relocating or expanding office space, technicians play a significant role in planning the network from the ground up. They must work with facilities staff to assure the proper cabling exists throughout the location.
  
  Besides knowledge of hardware and wiring, the computer technician must understand the workings of networking software programs, such as Unix and Windows. Many companies require certification in their program of choice before hiring a technician.